Last updated: 07/24/2024

This Privacy Policy describes how The Puzzled Parents (“we” or “us”) collects, uses, and shares your personal information when you use our website https://thepuzzledparents.com/ (the “Site”). This Privacy Policy applies to all visitors of the Site. By visiting and using the website, you accept and agree to be bound by the terms, without modification, of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with the Site.

TOPICS

  • Personal information we collect

  • How we use your personal information

  • SMS Communications & Consent

  • How we share your personal information

  • How we store your data

  • Your data protection rights

  • Third party websites

  • Changes

  • Contact Us

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the individual web pages you view, how you arrived at the Site, and how you interact with it. We refer to this as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device, often including an anonymous unique identifier. Learn more: www.allaboutcookies.org

  • Log files – Track actions on the Site, including your IP, browser type, ISP, referring/exit pages, and timestamps

  • Web beacons, tags, pixels – Electronic files that record browsing behavior

We use Device Information for:

  • Functionality: To recognize returning users and recall selected preferences (e.g., language, region)

You can set your browser not to accept cookies, though some features may not function properly. Note: We do not alter our data collection when a Do Not Track signal is received.

We also collect information you voluntarily provide to us (“Provided Information”), including when you:

  • Submit contact forms

  • Register for services

Provided Information may include:

  • Personal identification (name, email, phone, etc.)

  • Billing details (addresses, payment data, etc.)

When we say “Personal Information,” we mean both Device Information and Provided Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Provided Information to fulfill service requests and orders, process payments, and deliver communications. We also:

  • Respond to inquiries

  • Improve the website and services

  • Monitor for fraud or abuse

We use Device Information to identify fraud risks (e.g., IP address analysis), assess marketing effectiveness, and optimize user experience.

SMS COMMUNICATIONS & CONSENT

By providing your phone number, you consent to receive text messages from The Puzzled Parents. These may include updates, promotions, appointment reminders, and educational tips. Message frequency may vary.

Consent & Opt-In:

You will only receive text messages if you opt in via a checkbox at signup. This checkbox will not be pre-selected and will include language similar to:

“I agree to receive recurring automated marketing and educational text messages from The Puzzled Parents. Consent is not a condition of purchase. Message and data rates may apply. View our Privacy Policy and Terms & Conditions.”

Opt-Out:

You can opt out of text communications at any time by replying “STOP” to any message. Message and data rates may apply.

We maintain records of your SMS consent and opt-out preferences in accordance with compliance and carrier requirements.

HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell or rent your Personal Information to marketers. We share your information with third parties only to support the use of our website and services, such as:

  • Payment processors

  • Email distribution platforms

  • Security and fraud prevention services

  • Analytics providers like Google Analytics (learn more, opt out)

We may also disclose information to comply with laws, regulations, subpoenas, or to protect our rights.

HOW WE STORE YOUR DATA

We use secure, industry-standard encryption methods and maintain commercially reasonable practices to prevent unauthorized access to your data.

Despite our efforts, no system is 100% secure. You transmit your data at your own risk.

We retain your Personal Information only as long as necessary or until you request deletion.

YOUR DATA PROTECTION RIGHTS

If you are a European resident, you may have rights to:

  • Access, correct, or delete your personal data

  • Restrict or object to certain processing

  • Request data portability

To exercise any rights, contact us at the address below.

Note: Your data may be processed outside of Europe, including in the United States and Canada.

THIRD PARTY WEBSITES

This policy applies only to our website. We are not responsible for third-party privacy practices. Always review their terms when navigating off-site links.

CHANGES

We may update this Privacy Policy periodically to reflect legal, operational, or technical changes. Updates will be posted with a revised effective date.

COMPLAINTS

Contact us with any complaints regarding our use of your Personal Information. EU residents may also file with their local data protection authority.

CONTACT US

For questions or to exercise your data rights:

Email: hello@thepuzzledparents.com